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Advocacy and Information Desk (AID)

Helping out members with asylum claims

The Advocacy and Information Desk (AID) offers one-to-one support to Bristol Refugee Rights (BRR) members.  If you are not already a BRR member and would like to find out if you are eligible to become one, please visit the Welcome Centre page.

We can assist members with:

  • Understanding the asylum system
  • Explaining letters and helping respond
  • Finding a solicitor or addressing problems with a solicitor
  • Problems with National Asylum Support Service (NASS) support or accommodation
  • Problems with healthcare, education or social services
  • Destitution services

We do not have an appointment system and so to access AID services members need to sign-up for a slot between 10am and 12pm at the AID tableon Wednesdays and Thursdays in the Welcome Centre.

Interpreters maybe be provided by the BRR VOICE project. Parents may be able to leave their preschool children with the Early Years Project creche which is open 10.30am until 12.30pm.

The AID service is provided by a team of exceptionally able volunteers together with two staff members and is funded by the Reaching Communities Programme of the Big Lottery Fund. We are registered with the Offices of the Immigration Services Commissioner (OISC),  Ref No. N201600021, and our volunteers are qualified to provide advice at OISC Level 1 (“basic immigration advice within the Immigration Rules”).

Offices of the Immigration Services Commissioner

If we cannot help you, or if you are not able to become a BRR member, we will try and find another organisation that can help. You can also find out about different organisations in Bristol on the Welcome Centre page.

Asylum Seeker Mentoring Service

AID also runs a project supporting new asylum seekers to navigate the complex process of claiming asylum. While going through a claim the Bristol Refugee Rights member meets regularly with a dedicated volunteer mentor. Our aim is that this service provides a sense of continuity and stability during this stressful time.

Volunteer with us

If you are interested in joining the AID volunteer team and wish to be kept informed about the next recruitment, please visit our Volunteer pages.