Main Office: 0117 9145480
Advice & Advocacy Referrals: 0117 954 0446

Advocacy and Information Desk (AID)

Helping out members with asylum claims

The Advocacy and Information Desk (AID) offers one-to-one support to Bristol Refugee Rights (BRR) members.  If you are not already a BRR member and would like to find out if you are eligible to become one, please visit the Welcome Centre page.

Referral organisations can phone the Advocacy and Information Desk on 0117 954 0446 (individual members should visit the help desk in person rather than using this number).

Please check our closure and holiday dates.

We can assist members with:

  • Understanding the asylum system
  • Explaining letters and helping respond
  • Finding a solicitor or addressing problems with a solicitor
  • Problems with National Asylum Support Service (NASS) support or accommodation
  • Problems with healthcare, education or social services
  • Destitution services

We do not have an appointment system and so to access AID services members need to sign-up for a slot between 10am and 12pm at the AID tableon Wednesdays and Thursdays in the Welcome Centre.

Interpreters maybe be provided by the BRR VOICE project. Parents may be able to leave their preschool children with the Early Years Project creche which is open 10.30am until 12.30pm.

The AID service is provided by a team of exceptionally able volunteers together with two staff members and is funded by the Reaching Communities Programme of the Big Lottery Fund.

We are registered with the Offices of the Immigration Services Commissioner (OISC),  Ref No. N201600021, and our volunteers are qualified to provide advice at OISC Level 1 (“basic immigration advice within the Immigration Rules”).  We provide immigration advice in compliance with current OISC Regulations but we can only provide immigration advice to people who are members of BRR.

Offices of the Immigration Services Commissioner

If we cannot help you, or if you are not able to become a BRR member, we will try and find another organisation that can help. You can also find out about different organisations in Bristol on the Welcome Centre page.

Other help with asylum claims

Right to Remain Toolkit

If you are struggling with an asylum claim, or need more information about how to start a claim, you might find the Right to Remain Tookit useful.

The Toolkit gives an overview of the legal system and procedures, with detailed information on rights and options at key stages, and actions you can take in support of your claim, or to help someone else.

As well as a comprehensive written guide, the Toolkit also contains several helpful videos which are available in 5 languages: English, Arabic, Farsi, Spanish and French.

The Toolkit is available on the Right to Remain website.

Bristol Law Centre

Bristol Law Centre run an Immigration and Asylum Drop every 2 weeks on a Wednesday 3-5pm. They can help with:

  • All aspects of Children’s immigration and asylum
  • Asylum claims
  • Claims for victims of trafficking
  • Some domestic violence claims
  • Claims under Articles 2, 3 and 4 of the European Convention of Human Rights
  • Settlement claims for refugees and people with Humanitarian
  • Protection only
  • Judicial reviews
  • ​Appeals in relation to the above claims

There are more details on their website.

Asylum Seeker Mentoring Service

AID also runs a project supporting new asylum seekers to navigate the complex process of claiming asylum. While going through a claim the Bristol Refugee Rights member meets regularly with a dedicated volunteer mentor. Our aim is that this service provides a sense of continuity and stability during this stressful time.

Volunteer with us

If you are interested in joining the AID volunteer team and wish to be kept informed about the next recruitment, please visit our Volunteer pages.