Advice Service

If you need urgent help with your house, money or asylum claim, you can contact the Advice team by email, phone, text message or WhatsApp.

By email:

By phone:

  • Call/Text/ WhatsApp 07526 352 353.
  • The times we can answer will be limited (currently Tuesdays and Wednesdays 10am-1pm).
  • Please leave us a message with your name, your phone number, and if you need an interpreter tell us which language you speak.
  • We will call you back when we can.

Please note, that due to the large number of cases, it may be as long as a week before we call you back.

Do you want to claim asylum?

  • Are you waiting for a decision about your asylum claim?
  • Have you been refused asylum?
  • Have you been trafficked to the UK?
  • Are you a migrant without secure immigration status and are you at risk of homelessness?

We may be able to help you.

We can offer general advice on the claims process, and can help you to understand your own asylum or migration status,  and what you may need to do next. We cannot represent you in your asylum or immigration application.

We offer advice on:

  • Asylum support entitlements
  • Understanding the Asylum System
  • Explaining letters and helping respond
  • Finding a solicitor or addressing problems with a solicitor
  • Problems with National Asylum Support Service (NASS) support or accommodation
  • Problems with healthcare, education or social services


We are registered with the Offices of the Immigration Services Commissioner (OISC),  Ref No. N201600021, and a number of our staff and volunteers are qualified to provide advice up to OISC Level 3 for asylum and up to Level 2 for immigration.  We provide immigration advice in compliance with current OISC Regulations.

We do not currently provide OISC representation or casework but support our members to understand what is happening with their immigration case, the stage they are at in the process and what their options are.  If they don’t have anyone to represent them, we will support them to find someone.

Offices of the Immigration Services Commissioner

If we cannot help you, we will try and find another organisation that can.

Other sources of help with asylum claims

Right to Remain Toolkit

If you are struggling with an asylum claim, or need more information about how to start a claim, you might find the Right to Remain Tookit useful.

The Toolkit gives an overview of the legal system and procedures, with detailed information on rights and options at key stages, and actions you can take in support of your claim, or to help someone else.

As well as a comprehensive written guide, the Toolkit also contains several helpful videos which are available in 5 languages: English, Arabic, Farsi, Spanish and French.

The Toolkit is available on the Right to Remain website.

Bristol Law Centre

Bristol Law Centre run an Immigration and Asylum Advice Line. They can help with:

  • All aspects of Children’s immigration and asylum
  • Asylum claims
  • Claims for victims of trafficking
  • Some domestic violence claims
  • Claims under Articles 2, 3 and 4 of the European Convention of Human Rights
  • Settlement claims for refugees and people with Humanitarian
  • Protection only
  • Judicial reviews
  • ​Appeals in relation to the above claims

There are more details on their website.