Advice Service

If you need urgent help with your house, money or asylum claim, you can contact the Advice team by email, phone, text message or WhatsApp.

By email:

By phone:

  • Call/Text/ WhatsApp 07526 352 353.
  • The times we can answer will be limited (currently Monday & Tuesdays 10am-1pm).
  • Please leave us a message with your name, your phone number, and if you need an interpreter tell us which language you speak.
  • We will call you back when we can.

Please note, that due to the large number of cases, it may be as long as a week before we call you back.

NEW Advice and Information Session:

  • Wednesdays 10.00-12.00
  • At The Wellspring Settlement Main Hall, 43 Ducie Road, Bristol, BS5 0AX
  • Help with your asylum accommodation, asylum support or asylum claim, Healthcare access,
    Form-filling and Signposting.
  • No appointment needed.
  • We will see people in the order they arrive unless there is an urgent need.  You may be asked to come back for a longer appointment on another day.

Do you want to claim asylum?

  • Are you waiting for a decision about your asylum claim?
  • Have you been refused asylum?
  • Have you been trafficked to the UK?
  • Are you a migrant without secure immigration status and are you at risk of homelessness?

We may be able to help you

We can offer general advice on the claims process, and can help you to understand your own asylum or migration status,  and what you may need to do next. We cannot represent you in your asylum or immigration application.

We offer advice on:

  • Asylum support entitlements
  • Understanding the Asylum System
  • Explaining letters and helping respond
  • Finding a solicitor or addressing problems with a solicitor
  • Problems with National Asylum Support Service (NASS) support or accommodation
  • Problems with healthcare, education or social services


We are registered with the Offices of the Immigration Services Commissioner (OISC),  Ref No. N201600021, and a number of our staff and volunteers are qualified to provide advice up to OISC Level 3 for asylum and up to Level 2 for immigration.  We provide immigration advice in compliance with current OISC Regulations.

We do not currently provide OISC representation or casework but support our members to understand what is happening with their immigration case, the stage they are at in the process and what their options are.  If they don’t have anyone to represent them, we will support them to find someone.

Offices of the Immigration Services Commissioner

If we cannot help you, we will try and find another organisation that can.