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Advice & Advocacy Referrals: 0117 954 0446

I need help! Where do I start?

On this page:

Bristol Refugee Rights

We offer a range of services that help refugees and people seeking asylum.

Welcome Centre – The place to come first, where we can start to help you.

Advocacy & Information Desk (AID) – Help with the asylum system.

Asylum Support Project (ASP) – Help claiming Asylum Support.

British Life and Language Programme (BRILL) – English language classes.

Early Years Project – Creche and young child care.

Interpreters – Bristol Refugee Rights members trained to interpret to help asylum seekers.

We have a membership system and our services are  available only to our members. If you are not yet a member please come to the Welcome Centre and we will arrange a short interview to see how we can best support you.

Referral organisations should read the Membership Eligibility PDF.

If we can not help you we will try to refer you to other organisations that can help you (see Other Services in Bristol.)

Right to Remain Toolkit

As well as contacting our Advocacy & Information Desk (AID) you can also refer to the Right to Remain Toolkit, which is a guide to the UK immigration and asylum system.

The Toolkit gives an overview of the legal system and procedures, with detailed information on rights and options at key stages, and actions you can take in support of your claim, or to help someone else.

As well as a comprehensive written guide, the Toolkit also contains several helpful videos which are available in 5 languages: English, Arabic, Farsi, Spanish and French.

The Toolkit is available on the Right to Remain website.

Bristol Law Centre Drop-in

Bristol Law Centre run an Immigration and Asylum Drop every 2 weeks on a Wednesday 3-5pm. They can help with:

  • All aspects of Children’s immigration and asylum
  • Asylum claims
  • Claims for victims of trafficking
  • Some domestic violence claims
  • Claims under Articles 2, 3 and 4 of the European Convention of Human Rights
  • Settlement claims for refugees and people with Humanitarian
  • Protection only
  • Judicial reviews
  • ​Appeals in relation to the above claims

There are more details on their website.

Health advice

NHS Charges — Asylum Matters has produced a clear summary of healthcare access rights and charges for migrants. You can read it here (PDF file).

Mental Health — Avon and Wiltshire Mental Health Partnership NHS Trust have produce a film called Someone to talk to: a short guide for asylum-seeking people and refugees to mental health support following trauma.

Accommodation and housing advice

The Shelter website has information about how asylum seekers and refugees can find accommodation. They also run a help line where they can:

  • check if you have a right to emergency housing from the council
  • look for hostels or night shelters for you
  • tell you about local services that may offer practical help

The Windrush Generation

If you are seeking help with issues relating to the Windrush Generation there is a Home Office factsheet available here. You can get more information from Free Movement and there are details about how to apply for the Windrush Scheme on the Government website.

Other services in Bristol

You can find out about different organisations in Bristol who support asylum seekers and refugees in the Bristol Refugee Support document available to download below.