Main Office: 0117 9145480
Advice & Advocacy Referrals: 0117 954 0446

I need help! Where do I start?

These pages give information about how to access our services. If you would like to know more about BRR’s history and why these services are urgently required by refugees and people seeking asylum in the UK, please refer to the About Us page.

On this page:

Bristol Refugee Rights

We offer a range of services that help our members.

Welcome Centre – The place to come first, where we can start to help you.

Advice Service – Help with the asylum system and asylum support.

Education  – English language and computer classes.

Early Years Project – Creche and young child care.

Interpreters – Bristol Refugee Rights members trained to interpret to help asylum seekers.

Our services are available only to our members who include;

  • Anyone in the asylum process if you are waiting for decision or if you have had your case refused
  • People who recently got refugee status
  • People who have been trafficked

If you would like to use our services and join as a member please come to the Welcome Centre and we will talk and see how we can best support you. We can offer one off advice to non- members including signposting.

Referral organisations should read the Membership Eligibility PDF.

If we can not help you we will try to refer you to other organisations that can help you (see Other Services in Bristol.)


Community Interpreters are available to help you access our services at the Welcome Centre. Our Community Interpreters are trained volunteers. We try to have common languages covered, (Arabic, Farsi, Sorani, Pashtu, Somali, Albanian) but if there is no volunteer available you may have to come back another day or in some cases we can use a phone interpreter.

Please note that we are unable to provide interpreters for other organisations. If you require an interpreter please refer to the Bristol City Council translation and interpreting service.

Right to Remain Toolkit

As well as contacting our Advice Service you can also refer to the Right to Remain Toolkit, which is a guide to the UK immigration and asylum system.

The Toolkit gives an overview of the legal system and procedures, with detailed information on rights and options at key stages, and actions you can take in support of your claim, or to help someone else.

As well as a comprehensive written guide, the Toolkit also contains several helpful videos which are available in 5 languages: English, Arabic, Farsi, Spanish and French.

The Toolkit is available on the Right to Remain website.

Bristol Law Centre Drop-in

Bristol Law Centre run an Immigration and Asylum Drop every 2 weeks on a Wednesday 3-5pm. They can help with:

  • All aspects of Children’s immigration and asylum
  • Asylum claims
  • Claims for victims of trafficking
  • Some domestic violence claims
  • Claims under Articles 2, 3 and 4 of the European Convention of Human Rights
  • Settlement claims for refugees and people with Humanitarian
  • Protection only
  • Judicial reviews
  • ​Appeals in relation to the above claims

There are more details on their website.

Health advice

NHS Charges — Patients not Passports has designed a toolkit to support you in advocating for people facing charges for NHS care, it is available on their website. Asylum Matters has produced a clear summary of healthcare access rights and charges for migrants. You can read it here (PDF file).

Mental Health — Avon and Wiltshire Mental Health Partnership NHS Trust have produce a film called Someone to talk to: a short guide for asylum-seeking people and refugees to mental health support following trauma.

Accommodation and housing advice

The Shelter website has information about how asylum seekers and refugees can find accommodation. They also run a help line where they can:

  • check if you have a right to emergency housing from the council
  • look for hostels or night shelters for you
  • tell you about local services that may offer practical help

The Windrush Generation

If you are seeking help with issues relating to the Windrush Generation there is a Home Office factsheet available here. You can get more information from Free Movement and there are details about how to apply for the Windrush Scheme on the Government website.

Other services in Bristol

You can find out about different organisations in Bristol who support asylum seekers and refugees in the Bristol Refugee Support document available to download below.