I need help! Where do I start?

Bristol Refugee Rights services

Get Help From BRR

Helpline Call/ Text/ WhatsApp: 07526 352353.
Open Monday & Tuesday 10.00-13.00
Please tell us your name and phone number. We will call you back when we can. If you need an interpreter, tell us which language you speak.

NEW Advice and Information Session Wednesdays 10.00-12.00
The Wellspring Settlement Main Hall, 43 Ducie Road, Bristol, BS5 0AX
Help with your asylum accommodation, asylum support or asylum claim, Healthcare access, Form-filling and Signposting. No appointment needed. We will see people in order they arrive and you may be asked to come back for a longer appointment on another day. Find out more…

Social Space Thursdays 10.00-13.00
The Wellspring Settlement Main Hall, 43 Ducie Road, Bristol, BS5 0AX
Tea, coffee and snacks · Games · An opportunity to meet new people and make friends. No appointment needed. Find out more…

We also offer English classes, creche, family support, Pride Without Borders group, Young People’s Immigration Project. Please ask if you need help with phone credit or travel tickets.

Bristol asylum support services

We work closely with our partners in BRASP to support people living in the Bristol area.

Please look at the information below to find out what different organisations are doing at this time.

Information about what services are being provided in Bristol can be found here:

COVID-19 information

There is information about COVID vaccines in several languages on the NHS website.

Doctors of the World have the latest NHS information about COVID-19 available in 60 languages.

Useful information about asylum and immigration policy and practice

  • Changes to the asylum and immigration process due to Covid-19 from Right to Remain.
  • Changes to Home Office asylum and immigration policy and practice from Refugee Council.
  • Coronavirus and the UK immigration system by Free Movement.

Getting help outside Bristol

If you live outside Bristol and need help, please call the Refugee Council National Information line. Freephone number: 0808 196 7272.

The service is open to individuals, professionals and community members, and will run until 31 March 2021.

For further information visit the Refugee Council website .

Other help

Right to Remain Toolkit

If you are struggling with an asylum claim, or need more information about how to start a claim, you might find the Right to Remain Tookit useful.

The Toolkit gives an overview of the legal system and procedures, with detailed information on rights and options at key stages, and actions you can take in support of your claim, or to help someone else.

As well as a comprehensive written guide, the Toolkit also contains several helpful videos which are available in 5 languages: English, Arabic, Farsi, Spanish and French.

The Toolkit is available on the Right to Remain website.

Health advice

NHS Charges — Patients not Passports has designed a toolkit to support you in advocating for people facing charges for NHS care, it is available on their website. Asylum Matters has produced a clear summary of healthcare access rights and charges for migrants. You can read it here (PDF file).

Mental Health — Avon and Wiltshire Mental Health Partnership NHS Trust have produce a film called Someone to talk to: a short guide for asylum-seeking people and refugees to mental health support following trauma.

Below are links to the NHS “Coping strategies for anxious times” leaflet in several languages:

Accommodation and housing advice

The Shelter website has information about how asylum seekers and refugees can find accommodation.

The Windrush Generation

If you are seeking help with issues relating to the Windrush Generation there is a Home Office factsheet available here. You can get more information from Free Movement and there are details about how to apply for the Windrush Scheme on the Government website.