I need help! Where do I start?

Face to face services have been paused (17/03/20) due to the risks of Covid-19.

Get Help From BRR

If you need urgent help with your house, money or asylum claim, you can contact the Advice team by email, phone, text message or WhatsApp.

The line is open Tuesday, Wednesday, Thursday, 11am – 2pm.

Leave a message Text/ WhatsApp: 07526 352353

Email: advice@bristolrefugeerights.org

Important!  Please tell us your name and phone number. If you need an interpreter, tell us which language you speak.

We will call you back.

Please note, that due to the large number of cases, it may be as long as a week before we call you back.

If you are a member and want an update about phone credit, data or obtaining devices please note that there is a long list of names.  We are prioritising those who’s answers to the form indicate the highest level of need. We will be in touch within two weeks for phones and under a week for data.  Thank you for your patience.

Member Consultation:

If you are a member and want to read about our plans for what we will be doing from July to help our members, please read our Consultation Document – June 2020.


Bristol asylum support services

All drop-ins and face to face services at ABC, Borderlands, Bristol Hospitality Network, Bristol Refugee Rights, Red Cross, Bristol Hospitality Network and Refugee Women of Bristol, are closed until it is safe to re-open.

Services will try to help you through phone, messaging and email. As the situation is changing very fast, we will put updates on our websites or facebook pages.

Information about what services are being provided can be found here:

COVID-19 information

Pashto  رھﻧﻣﺎ ﺋ ﻲ ۱۹ ﮐروﻧﺎواﺋرس

Arabic  ﻧﺸﺮة ﻣﻌﻠﻮﻣﺎت ﺣﻮل

Kurdish Sorani ڕێﻨﻤﺎﯾﯽ ﭬﺎﯾﺮۆﺳﯽ ﮐﯚڕۆﻧ

Urdu ٴ 19 ﮐروﻧﺎ واﯾٴر

Bengali কেরানাভাইরাস (Covid19)-এর জনয্ িনেদর্শ

Somali Hagaha koroonafayras (Covid19)

Farsi راھﻧﻣﺎی ﮐروﻧﺎ وﯾروس

Tigrinya መምርሒ ቫይረስ ኮሮና

Albanian Udhëzimi Koronavirus (Covid19)


Useful information about asylum and immigration policy and practice

Changes to the asylum and immigration process due to Covid-19 from Right to Remain.

Changes to Home Office asylum and immigration policy and practice from Refugee Council.

Coronavirus and the UK immigration system by Free Movement.


These pages give information about how to access our usual face to face services. If you would like to know more about BRR’s history and why these services are urgently required by refugees and people seeking asylum in the UK, please refer to the About Us page.

Bristol Refugee Rights

We offer a range of services that help our members.

Welcome Centre – The place to come first, where we can start to help you.

Advice Service – Help with the asylum system and asylum support.

Education  – English language and computer classes.

Early Years Project – Creche and young child care.

Our services are available only to our members who include:

  • Anyone in the asylum process if you are waiting for a decision or if you have had your case refused;
  • People who recently got refugee status;
  • People who have been trafficked.

If you would like to use our services and join as a member please come to the Welcome Centre and we will talk and see how we can best support you. We can offer one-off advice to non- members including signposting.

Referral organisations should read the Membership Eligibility PDF.

If we can not help you we will try to refer you to other organisations that can help you (see Other Services in Bristol.)

Other help

Right to Remain Toolkit

As well as contacting our Advice Service you can also refer to the Right to Remain Toolkit, which is a guide to the UK immigration and asylum system. The Toolkit is available on the Right to Remain website.

Bristol Law Centre Drop-in

Bristol Law Centre run an Immigration and Asylum Drop every 2 weeks on a Wednesday 3-5pm. There are more details on their website.

Health advice

NHS Charges — Patients not Passports has designed a toolkit to support you in advocating for people facing charges for NHS care, it is available on their website. Asylum Matters has produced a clear summary of healthcare access rights and charges for migrants. You can read it here (PDF file).

Mental Health — Avon and Wiltshire Mental Health Partnership NHS Trust have produce a film called Someone to talk to: a short guide for asylum-seeking people and refugees to mental health support following trauma.

Accommodation and housing advice

The Shelter website has information about how asylum seekers and refugees can find accommodation.

The Windrush Generation

If you are seeking help with issues relating to the Windrush Generation there is a Home Office factsheet available here. You can get more information from Free Movement and there are details about how to apply for the Windrush Scheme on the Government website.

Other services in Bristol

You can find out about different organisations in Bristol who support asylum seekers and refugees in the Bristol Refugee Support document available to download below.