I need help! Where do I start?

Bristol Refugee Rights services during the COVID-19 pandemic

Face to face services have been paused due to the risks of Covid-19.

Get Help From BRR

If you need urgent help with your house, money or asylum claim, you can contact the Advice team by email, phone, text message or WhatsApp.

The line is open Tuesday, Wednesday, Thursday, 11am – 2pm.

  1. Leave a message Text/ WhatsApp: 07526 352353 or email: advice@bristolrefugeerights.org
  2. Important!  Please tell us your name and phone number. If you need an interpreter, tell us which language you speak.
  3. We will call you back.

Please note, that due to the large number of cases, it may be as long as a week before we call you back.

Getting help outside Bristol

If you are live outside Bristol and need help, please call the freephone number on 0808 196 7272.

Phone credit and devices

If you are a member who has applied for phone and data credit, or obtaining a device, please be aware that we have a long list of people requiring these services.  Therefore, we are prioritising those who have the highest level of need. If you have requested credit and data, we will be in touch within two weeks for phones, and under a week for data.  Thank you for your patience.

Grants to Individuals – October 2020:

Bristol Refugee Rights are pleased to announce that together with our partners Bristol Hospitality Network, Refugee Women of Bristol, Red Cross and Borderlands, we are making individual grants to more than 300 asylum seeker/refugee/NRPF migrant individuals and families across Bristol.  These grants have been possible because of a grant received by Bristol Refugee Rights from Bristol City Council.

We are working with our partners to distribute these grants as quickly as possible as the grant agreement requires that they be distributed by 31 October.  The money will be distributed in voucher form and we are in the process of informing all of the people identified for a grant.

These grants will support some of the most marginalised people in Bristol, including those who are destitute and we have worked hard with our partners to identify in a fair way those who will most benefit.  Inevitably, because of the short time frame in which we had to identify people and distribute these grants, there will be people we will not have reached but we know that for those that receive these grants, they will be a lifeline for the difficult winter months ahead.   Unfortunately all of the funding has been allocated so please do not contact us regarding anyone else who would benefit.  We would remind anyone who is struggling that they can access help through the We Are Bristol helpline, whether they are isolating or need help to access food or other support.

We would like to take this opportunity to thank Bristol City Council and our partner organisations for their help in making this possible.

Bristol asylum support services during the COVID-19 pandemic

All drop-ins and face to face services at ABC, Borderlands, Bristol Hospitality Network, Bristol Refugee Rights, Red Cross, Bristol Hospitality Network and Refugee Women of Bristol, are closed until it is safe to re-open.

Services will try to help you through phone, messaging and email. As the situation is changing very fast, we will put updates on our websites or facebook pages.

Information about what services are being provided in Bristol can be found here:

COVID-19 information

Doctors of the World have the latest NHS information about COVID-19 available in 60 languages.

Useful information about asylum and immigration policy and practice

  • Changes to the asylum and immigration process due to Covid-19 from Right to Remain.
  • Changes to Home Office asylum and immigration policy and practice from Refugee Council.
  • Coronavirus and the UK immigration system by Free Movement.

Other help

Right to Remain Toolkit

As well as contacting our Advice Service you can also refer to the Right to Remain Toolkit, which is a guide to the UK immigration and asylum system. The Toolkit is available on the Right to Remain website.

Bristol Law Centre Drop-in

Bristol Law Centre run an Immigration and Asylum Drop every 2 weeks on a Wednesday 3-5pm. There are more details on their website.

Health advice

NHS Charges — Patients not Passports has designed a toolkit to support you in advocating for people facing charges for NHS care, it is available on their website. Asylum Matters has produced a clear summary of healthcare access rights and charges for migrants. You can read it here (PDF file).

Mental Health — Avon and Wiltshire Mental Health Partnership NHS Trust have produce a film called Someone to talk to: a short guide for asylum-seeking people and refugees to mental health support following trauma.

Accommodation and housing advice

The Shelter website has information about how asylum seekers and refugees can find accommodation.

The Windrush Generation

If you are seeking help with issues relating to the Windrush Generation there is a Home Office factsheet available here. You can get more information from Free Movement and there are details about how to apply for the Windrush Scheme on the Government website.

Other services in Bristol

You can find out about different organisations in Bristol who support asylum seekers and refugees in the Bristol Refugee Support document available to download below.