Due to the risks of coronavirus we have temporarily closed face to face services. You can contact staff by telephone/Whatsapp/email. If you need urgent help with your house, money…
If you need urgent help with your house, money or asylum claim, you can contact the Advice team by email, phone, text message or WhatsApp.
The line is open Tuesday – Friday 10 – 2pm
Phone / Text/ WhatsApp: 07526 352353
Important! Please tell us your name and phone number.
If you need an interpreter, tell us which language you speak.
We will call you back.
If you are a member and want an update about phone credit, data or obtaining devices please note that there is a long list of names. We are prioritising those who’s answers to the form indicate the highest level of need. We will be in touch within two weeks for phones and under a week for data. Thank you for your patience.
All drop-ins and face to face services at ABC, Borderlands, Bristol Hospitality Network, Bristol Refugee Rights, Red Cross, Bristol Hospitality Network and Refugee Women of Bristol, are closed until it is safe to re-open.
Services will try to help you through phone, messaging and email. As the situation is changing very fast, we will put updates on our websites or facebook pages.
Information about what services are being provided can be found here:
Pashto رھﻧﻣﺎ ﺋ ﻲ ۱۹ ﮐروﻧﺎواﺋرس
Arabic ﻧﺸﺮة ﻣﻌﻠﻮﻣﺎت ﺣﻮل
Kurdish Sorani ڕێﻨﻤﺎﯾﯽ ﭬﺎﯾﺮۆﺳﯽ ﮐﯚڕۆﻧﺎ
Urdu ٴ 19 ﮐروﻧﺎ واﯾٴر
Farsi راھﻧﻣﺎی ﮐروﻧﺎ وﯾروس
Tigrinya መምርሒ ቫይረስ ኮሮና
Albanian Udhëzimi Koronavirus (Covid19)
Useful information about asylum and immigration policy and practice
Changes to the asylum and immigration process due to Covid-19 from Right to Remain.
Changes to Home Office asylum and immigration policy and practice from Refugee Council.
Coronavirus and the UK immigration system by Free Movement.
These pages give information about how to access our usual face to face services. If you would like to know more about BRR’s history and why these services are urgently required by refugees and people seeking asylum in the UK, please refer to the About Us page.
We offer a range of services that help our members.
Welcome Centre – The place to come first, where we can start to help you.
Advice Service – Help with the asylum system and asylum support.
Education – English language and computer classes.
Early Years Project – Creche and young child care.
Our services are available only to our members who include:
If you would like to use our services and join as a member please come to the Welcome Centre and we will talk and see how we can best support you. We can offer one-off advice to non- members including signposting.
Referral organisations should read the Membership Eligibility PDF.
If we can not help you we will try to refer you to other organisations that can help you (see Other Services in Bristol.)
As well as contacting our Advice Service you can also refer to the Right to Remain Toolkit, which is a guide to the UK immigration and asylum system. The Toolkit is available on the Right to Remain website.
Bristol Law Centre run an Immigration and Asylum Drop every 2 weeks on a Wednesday 3-5pm. There are more details on their website.
NHS Charges — Patients not Passports has designed a toolkit to support you in advocating for people facing charges for NHS care, it is available on their website. Asylum Matters has produced a clear summary of healthcare access rights and charges for migrants. You can read it here (PDF file).
Mental Health — Avon and Wiltshire Mental Health Partnership NHS Trust have produce a film called Someone to talk to: a short guide for asylum-seeking people and refugees to mental health support following trauma.
The Shelter website has information about how asylum seekers and refugees can find accommodation.
If you are seeking help with issues relating to the Windrush Generation there is a Home Office factsheet available here. You can get more information from Free Movement and there are details about how to apply for the Windrush Scheme on the Government website.
You can find out about different organisations in Bristol who support asylum seekers and refugees in the Bristol Refugee Support document available to download below.